Question and Answer Brochure
Consumers are asking the same safe
deposit questions nationwide. Many employees do not feel
comfortable or qualified to answer questions regarding a
renter’s death, insurance coverage, vault security concerns
or other legal topics. This question and answer brochure
addresses the “Most Frequently Asked” questions in a clear,
easy to understand format and provides a list of 70 items
that could possibly be stored in a safe deposit box. |
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Box Content
Inventory Form
This inventory
form encourages consumers to document and protect their most
important papers, records and other valuables from fire,
theft, or accidental loss. This document also provides a
comprehensive list of important valuables; helps a renter
identify their security needs and shows them how renting a
box can create an effective and organized system. |
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“No Insurance” Disclosure Kit
Many consumers
think that their financial institution, FDIC or NCUA insures
their safe deposit box contents. Historically consumer’s
questions about box content insurance have plagued financial
institutions nationwide. This comprehensive “no-insurance”
disclosure kit provides the correct answers to renter’s
questions and concerns and reduces your financial
institution’s potential liability. The kit includes two
carefully worded desk signs, an 8”x10” lobby sign and 250
“no insurance” disclosure forms. |
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Vault “Access Ticket” System
Safe deposit
box access and signature documentation are the most critical
and important aspects of your vault operation. This box
access ticket system provides the safest procedure for
allowing vault access to renters and prevents renters from
signing the wrong access card. This system can reduce
potential liability and provide a valuable defense if ever
faced with a safe deposit disappearance claim. Each system
includes a record binder, set of recommended procedures and
250 access tickets and record of access forms. |
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Vault Opening and Closing Record System
This 250-page vault opening and closing record system establishes correct security procedures. This system documents the correct clock setting time, vault door opening and closing and proper inspection of all viewing rooms and vault. |
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Privacy Room Sign
Historically, most safe deposit
losses have occurred because renters are “Left in the
Vault Alone”. Posting a sign near your vault door and
inside each privacy room will help your vault attendant
enforce this very important access procedure. This 8”x
10” sign should be framed to match your safe deposit
decor. |
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2” x 3” White Snap-Fastener Key
Wallets
Two key wallets should be given to
each new box renter to store their keys. To protect your
renter’s privacy, the renter’s name, box number or vault
location should never be printed or written on this
envelope. All statements or logos relating to FDIC or
NCUA should also be avoided. |
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3” x 3 ½” Locking
(Tamper-Resistant) Key Wallets
All keys to un-rented safe deposit
boxes should be secured in a dual control system. Both
box keys should be placed in a permanently locked,
tamper-resistant wallet. When the box is rented, the
renter must sign a receipt, tear open the envelope and
remove the keys. |
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2” x 3”
Yellow Caution Tabs
If box access is restricted
because of past due rent, a renter’s death, court orders
or other legal reasons, this effective caution tab
system will immediately alert your safe deposit
personnel. These caution tabs attach firmly to the
contract, signature card or access card system. |
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Non-Renter
Vault Entry Record
All vault
access transactions must be recorded and approved by
authorized personnel within the financial institution. This
procedure must also be followed when a non-renter (i.e.
visitor, small child, auditor, locksmith, etc) enters your
vault. Without proper documentation, proving that correct
procedures were followed will be very difficult. This
non-renter vault entry system provides the required vault
access documentation. |
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Tamper
Resistant Envelopes
After drilling
a delinquent safe deposit box, the institution must
inventory and assume custody of all the removed box
contents. Tamper resistant envelopes should always be used
to protect the box contents store these contents in a safekeeping area under dual
control. The envelope provides a sequence number and a
sealable pouch to secure the box content inventory form. If
a renter redeems these contents and makes a claim that
contents are missing, this envelope will provide the
financial institution with a valuable legal defense.
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Price: 12”x16”
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USA PATRIOT
Act “ID” Disclosure Notice
If your
financial institution does not have an existing business
relationship with your box renter, the USA Patriot Act
requires that an “Identification Disclosure Notice” be
provided to all “new” box renters or renters added to an
existing contract. If a renter is not present when they sign
the contract, this disclosure notice must be given to them
in writing. Providing this notice will keep your institution
in compliance and it is now incorporated into a new and very
comprehensive Box Rental Application Form. |
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Business Resolution and
Authorization
This Business Resolution and
Authorization form designates who can rent, access and
surrender a safe deposit box rented to a corporation,
partnership, association, organization or a sole
proprietorship. It complies with all USA Patriot Act
federal disclosure requirements. Written procedures are
included with your initial order. |
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Forced
Box Entry Authorization
If a box renter
loses their safe deposit box keys and the box must the
forced open, an authorization form should be prepared
and signed by the box renter. This form must be
completed and all forced box entry fees should be
collected prior to scheduling a locksmith appointment. |
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Box Inventory Affidavit
Inventorying a renter’s safe
deposit box must be done carefully and documented
properly. When an inventory is performed because of
delinquent rent, contract termination or a deceased
renter, this Affidavit provides an accurate summery of
the entire inventory transaction and provides a release
clause, if needed. |
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Ultimate
Protection Marketing Booklet
This attractive, four-color, 8½ x 5½
inch booklet is an excellent marketing tool and helps rent
more safe deposit boxes. This professional publication makes
an ideal marketing handout or gift for meetings with senior
citizens, civic groups, school tours, new depositors, trust
accounts or officer “call-program” prospects. It answers all
of the “Most Frequently Asked” consumer questions about the
advantages of renting a safe deposit box. |
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